Nabeel John

Integration Engineer III

• Develop and maintain integrations between Higher Logic's engagement platform and third-party systems (AMS, CRM, etc.) using C# and .NET.
• Integrate with external RESTful APIs and Web Services to map and synchronize data between systems and Higher Logic business objects.
• Implement and support SSO solutions including SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), out-of-the-box AMS SSO, and custom SSO implementations.
• Test and validate API integrations and SSO workflows using Postman and other API testing tools to ensure data accuracy and authentication reliability.
• Collaborate with cross-functional teams including Product, Support, and QA to troubleshoot and resolve complex integration issues.
• Build and maintain internal tools and utilities using Visual Studio and VS Code to support integration workflows and team efficiency.
• Document integration workflows, SSO configurations, data mapping specifications, and troubleshooting procedures to support team knowledge sharing.

Integration Engineer II

• Developed and maintained integrations between Higher Logic’s engagement platform and third-party systems (AMS, CRM, etc.) using C# and .NET.
• Integrated with external RESTful APIs and Web Services to map and synchronize data between systems and Higher Logic business objects.
• Implemented and supported SSO solutions including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC), as well as out-of-the-box AMS SSO and custom implementations.
• Tested and validated API integrations and authentication workflows using Postman and other API-testing tools to ensure accuracy and reliability.
• Collaborated closely with engineering, support, and product teams to diagnose and resolve integration and SSO issues.
• Built and maintained internal tools and utilities in Visual Studio and VS Code to streamline integration workflows and improve team efficiency.
• Documented integration processes, SSO configurations, and data-mapping specifications to promote consistent implementation and knowledge sharing.

Integration Engineer

• Assisted in building and maintaining integrations between Higher Logic’s engagement platform and external AMS/CRM systems using C#, .NET, and REST APIs.
• Supported senior engineers in developing data-mapping and synchronization logic between internal and third-party systems.
• Aided in configuring and troubleshooting SSO solutions (SAML 2.0, OAuth 2.0, OIDC) under supervision, ensuring secure authentication flows.
• Conducted API testing and validation with Postman to confirm data integrity and system compatibility.
• Helped maintain internal tools and automation scripts to improve efficiency across integration projects.
• Prepared and updated technical documentation covering integration steps, SSO configurations, and error-handling guidelines.

Sr. Integration Specialist

• Lead and manage the integrations queue, assigning and prioritizing tasks across the team.
• Mentor and assist team members in debugging complex integrations and SSO issues (SAML, OAuth, OIDC).
• Provide training on API usage, AMS/CMS integrations, and best practices for troubleshooting and solution design.
• Handle escalations, ensuring timely updates and resolutions for critical integration and SSO incidents.
• Develop, enhance, and maintain integration features, tools, and logic within Higher Logic’s community platform.
• Conduct code reviews, contribute to design and risk analysis, and maintain clear technical documentation.
• Create and publish custom SSRS reports supporting business and operational needs.

State University of New York

University of Lahore